Take the Lead in Arbitration

Closing the VIAC CAN Conference 2025 with a Leadership Wake-Up Call

What makes an outstanding leader? 

Integrity. Empathy. Courage. Optimism. Curiosity. Self-awareness.

In my closing session at the VIAC Community Ambassador Network Conference in Vienna, we peeled back the curtain on what really drives leadership impact—and why so many leaders think they’re doing great while their teams quietly disagree.

We explored

• The “leadership perception gap” and how to close it
• How to pause, reflect, and respond under pressure
• Building a feedback culture that people actually trust

Participants left with practical tools, fresh insights, and a spark to lead with clarity, connection, and character.